Test the TCP/IP software if subscribers are experiencing difficulties
with:
Message Manager
Testing the connection between the messaging system and a subscriber
PC
Digital Networking using TCP/IP
To test the TCP/IP software:
Procedure
Log in to Communication Manager Messaging web page.
Basic System Administration
TCP/IP Diagnostics
Send & Receive Test Packets
The system displays the Send and Receive Test Packets To &
From page.
Type the Internet protocol (IP) address of the system for
which you want to run the test in the IP Address field.
Click Save to run the test.
When the test is finished, the system displays the Send
and Receive Test Packets To & From results page.
This window shows the results of sending 10 test packets from the
messaging system to itself.
Examine the packet loss field in the PING Statistics displayed
on the Test Packets Results page.
The value for this field is either 0% or 100%, as described below.
If 0% packet loss is reported, the test is successful. This
result indicates that the problem is not with the messaging system's
TCP/IP software; however, the problem could be with the LAN card or
the network. To further isolate the problem, test the connection between
the messaging system and the PC that belongs to the user that reported
the problem.
If 100% packet loss is reported, the test failed. Check with
your LAN administrator to ensure that you used the correct IP address
for the system. This result could indicate a problem with the messaging
system's TCP/IP software. Reboot the system, and repeat this test. If the test still fails, contact
your remote services center.